Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. Sure, that’s easy when you’re handling the dream customer — you know, someone who is polite, reasonable, and willing to listen. Instead, you often find yourself having to handle the opposite: customers who are rude, confrontational, even bordering on abusive!

Dealing with irate customers causes stress and customer service burnout! That’s why we created a powerful new webinar: Handling Confrontational Customers. You’ll discover how to use your voice and word choice to control and calm the situation. You’ll even get some great techniques for quick de-stressing — so you can stay positive and not let one bad apple affect your next interaction or the rest of your day!

This amazing one-hour webinar will teach you how to handle confrontational customers without losing their business and your cool! You’ll be prepared to handle any customer who comes your way — and still manage to keep a smile on your face. Register in Handling Confrontational Customers today. 1 STAR hour.

Register for this webinar.